Technological expertise with customer focus
Classen brings more than twenty years of experience in product management and technological leadership. He has held various senior positions at international B2B SaaS companies, including as Head of Product Development at the German NetCologne and later as Head of Group R&D at Serviceware SE, where he was responsible for the broader Research & Development (R&D) division.
In the past nine years, Classen shaped the product strategy for large-scale, AI-based software platforms with millions of European users as Chief Product Officer and Managing Director at Enreach Netherlands and Germany. His years of experience with R&D and applying AI within complex product platforms provide a solid foundation for his new role at TOPdesk.
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'Service management is entering a new phase where automation and AI must deliver tangible value for customers,' says Classen. 'TOPdesk is prepared and has everything in place to make this shift. I look forward to translating innovation into scalable customer value together with the teams and developing solutions that help organizations optimize their customer experience.'
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'The rapid technological developments in AI and automation are raising the bar for service organizations,' says Wolter Smit, CEO of TOPdesk. 'Customers expect smarter and faster support, while their needs continue to change. To respond to this, leadership is needed that translates innovation into concrete value. Therefore, I am pleased to welcome Martin to TOPdesk. His years of experience and AI expertise will help us turn AI innovation into scalable, commercially valuable product opportunities that strengthen our platform and contribute to our growth.'
